Journal of Media Studies, Vol 35, No 2 (2020)

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Mediation of The Superior-Subordinate Communication In Determining Work Engagement Among Bureaucrats

Syed Hassan Raza, Muhammad Yousaf, Tahir Mehmood, Hira Karim


This study aims to investigate how the superior-subordinate communication mediates policy formulation and employees' dedication in work engagement among the serving bureaucracy in Punjab (province of Pakistan) government. The study used a cross-sectional design vis-à-vis survey method to collect data from a representative sample (n=250) of serving bureaucrats of the Punjab government. The findings showed that there was a positive association between policy formulation (PF) and dedication towards work engagement (WE). Furthermore, the findings revealed that the relationship between policy formulation (PF) and dedication towards work engagement (WE) was partially mediated by superior-subordinate communication (SSC). The study addressed the research gap regarding the association of the policy formulation (PF) and dedication towards work engagement (WE) by examining the mediation of superior-subordinate communication (SSC) in their association by progressing the LMX theory in a less researched context of Pakistan. The results explained how more sophisticated work engagement could be achieved in the implementation of the policies by improving the communication channels between superiors and subordinates among the different ranks of the bureaucrats. 


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