Pakistan Journal of Information Management and Libraries, Vol 23 (2021)

Font Size:  Small  Medium  Large

Adoption of HRIS in the Public Organizations: Institutional Logics Perspective

Shabana Naveed, Aneeqa Suhail, Naveed Saeed Rana


This study explored the adoption, benefits, and challenges of HRIS in a public organization in Pakistan. Using the case study approach, qualitative data was collected through in-depth interviews at various levels in a hierarchy. The study found that the organization could not achieve the benefits of HRIS as established in the literature. The adoption of HRIS remained quite slow and resulted in parallel systems (manual and automated) in the organization. In light of institutional logics perspective, the organization is struggling with contradictory pressures from the new logic of HRIS and the previous logic of manual HR system, which is costly for the organization. Out of various barriers identified, in the adoption of HRIS, the most crucial are lack of top management support and less technical knowledge to use the new system. The findings implied that mere adoption of HRIS could not produce the desired results until serious efforts were made for its successful implementation.


Aggarwal, N., & Kapoor, M. (2012). Human resource information systems (HRIS)-Its role and importance in business competitiveness. Gian Jyoti E-Journal, 1(2), 1-13.

Ahmer, Z. (2013). Adoption of human resource information systems innovation in Pakistani organizations. Journal of Quality and Technology Management, 10(2), 25-50.

Anil, C. B. (2011). A Conceptual Paper on Human Resource Information System (HRIS). . Golden Research Thoughts, 1(V), 1-4.

Bankar, S., & Kakade, M. D. (2017). Importance of HRIS: A Critical Study on Service and Auto Sector. International Journal on Recent and Innovation Trends in Computing and Communication, 5(6): 1118-1121.

Batool, S. Q., Sajid, D. M. A., & Raza, D. S. H. (2012). Benefits and barriers of human resource information system in accounts office & Azad Jammu & Kashmir community development program. International Journal of Humanities and Social Science, 2(3), 211-217.

Bal, Y., Bozkurt, S. & Ertemsir, E. (2012). The Importance of Using Human Resources Information Systems (HRIS) and a Research on Determining the Success of HRIS. Knowledge and Learning: Global. Proceedings of the Management, Knowledge and Learning International Conference 2012 (pp. 53-62). Celje: International School for Social and Business Studies,

Beadles II, N. A., Lowery, C. M., & Johns, K. (2005). The impact of human resource information systems: An exploratory study in the public sector. Communications of the IIMA, 5(4), 6.

Berg, L. N., & Pinheiro, R. (2016). Handling different institutional logics in the public sector: Comparing management in norwegian universities and hospitals. In L. Berg, R. Pinheiro, F. Ramirez, K. Vrabæk, & L. Geschwind (Eds.), Towards a comparative institutionalism: Forms, dynamics and logics across the organizational fields of health care and higher education (pp. 145-168). Bingley: Emerald Group Publishing Limited.

Brown, D. (2002). eHR - Victim of Unrealistic Expectations. Canadian HR Reporter. 15(16), 1-6.

Burbach, R., & Dundon, T. (2005). The strategic potential of human resource information systems: Evidence from the Republic of Ireland. International Employment Relations Review, 11(1/2), 97-117.

David, S., Shukla, S., & Gupta, S. (2015). Barriers in implementing human resource information system in organization. International Journal of Engineering Research And Management (IJERM), 2(05), 116-119.

Delorme, M., & Arcand, M. (2010). HRIS implementation and deployment: a conceptual framework of the new roles, responsibilities and competences for HR professionals. International journal of Business information systems, 5(2), 148-161.

DiMaggio, P., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48, 147-160.

Dmour, R. N., Obeidat, B. Y., Masa'deh, R., & Almajali, D. A. (2015). The Practice of HRIS applications in business organizations in Jordan: An empirical study. COES&RJ-CP2-5, ISBN(E): 978-969-9347-66-5, ISBN(P): 978-969-9347-67-2, (pp. 969-978).

Friedland, R., & Alford, R. R. (1991). Bringing society back in: Symbols, practices and institutional contradictions. (W. Powell & P. J. DiMaggio, Eds.), The New Institutionalism In Organizational Analysis. Chicago: University of Chicago Press.

Ferdous, F., Chowdhury, M. M., & Bhuiyan, F. (2015). Barriers to the Implementation of Human Resource Management Systems. Asian Journal of Management Sciences & Education , 4(1): 33-42.

Haeruddin, M., & Maulana, I. (2017). Human Resource Information System Implementation in Indonesian Public Organizations. European Research Studies Journal, XX(3A), 989-999.

Greenwood, R., Raynard, M., Kodeih, F., Micelotta, E. R., & Lounsbury, M. (2011). Institutional complexity and organizational responses. Academy of Management Annals, 5(1), 317-371

Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3-19.

Kananu, K. M., & Nyakego, M. O. (2016). Challenges and strategies in the implementation of human resource information systems in Kenyan universities. Research on Humanities and Social Sciences, 6(18), 148-160.

Lengnick-Hall, M.L., Moritz, S. The impact of e-HR on the human resource management function. Journal of Labor Research, 24, 365-379.

Maditheti, N. N., & Gomes , A. M. (2017). Human Resource Information System: A Review of Previous studies. Journal of Management Research, 9(3): 92-120.

Manivannan, L., & Jayasakthivel, R. S. (2016). Benefits and barriers of human resource information system in Bhel, Tiruchy,Tamilnadu State. International Journal of Computational Research and Development, 1(1), 183-187.

Matimbwa, H., & Masu, O. S. (2019). Usage and Challenges of Human Resources Information system in the Tanzanian Public Organizations. Journal of Human Resource Management, 7(4), 131-137.

Mayfield, M., Mayfield, J., & Lunce, S. (2003). Human resource information systems: A review and model development. Advances in Competitiveness Research. 11(1), 139-151.

Mbugua, C. N. (2015). THE role of human resource information systems in organizational effectiveness: a case study of Kenya Commercial Bank. International Journal of Business and Commerce, 4(6), 99145.

McCourt, W., & Ramgutty-Wong, A. (2003). Limits to strategic HRM: the case of the Mauritian civil service. International Journal of Human Resource Management, 14(4), 600-618..

Ngai E.W.T., & Wat, F.K.T. (2006). Human resource information systems: A review and empirical analysis. Personnel Review 35(3):297-314

Naveed, S., & Jadoon, Z. I. (2014). HRM in Public Enterprises in Pakistan. 2nd International Conference on Business Management.

Naveed, S., Salman, Y., Jadoon, M. Z. I., Jabeen, N., Irfan, S. (2018). Governance and management of state-owned enterprises in Pakistan. Pakistan Economic and Social Review, 56(1), 47-66.

Oliver, C. (1991). Strategic responses to institutional processes. Academy of Management Review, 16(1), 145-179.

Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. New York: Plume.

Parry, E., & Olivas-Lujan, M. R. (2011). Drivers of the adoption of online recruitment-an analysis using innovation attributes from diffusion of innovation theory. In Electronic HRM in theory and practice. Emerald Group Publishing Limited.

Parry, E. (2011). An examination of e-HRM as a means to increase the value of the HR Funtions. The International Journal of Human Resource Management, 22 (5), 1146-1162.

Perry, E. (2010). The benefits of using technology in human resource management. IGI global: Cranfield School of Management.

Reddick, C. G. (2008). Public Sector Human Resources Information Systems. IGI Global.

Ruel, H., Bondarouk, T. & Looise, J. K. (2004). E-HRM: Innovation or irritation. An explorative empirical study in five large companies on web-based HRM. . Management Revue, 15(3), 364-380.

Snell, S. A., Stueber, D., & Lepak, D. P. (2001). Virtual HR Departments: Getting Out of the Middle. CAHRS Working Paper Series parer 71; retrieved from

Thornton, P. H., & Ocasio, W. (1999). Institutional logics and the historical contingency of power in organizations: Executive succession in the higher education publishing industry, 1958-1990. American Journal of Sociology, 105, 801-844.

Troshani, I., Jerram, C., & Hill, S. R. (2011). Exploring the public sector adoption of HRIS. Industrial Management & Data Systems, 111(3), 470-488.

Wiblen,S.L., Grant, D., & Dery, K. (2010). Transitioning to a new HRIS: The reshaping of human resources and information technology talent. Journal of Electronic Commerce Research, 11, 251-267.

Williams, B., Onsman, A., & Brown, T. (2010). Exploratory factor analysis: a five-step guide for novices. Australasian Journal of Paramedicine, 8(3), 1-13.

Wyatt, W. (2002). e-HR: Getting Results Along the Journey - 2002 Survey Report. Watson Wyatt Worldwide.

Yang, K. H., Lee, S. M., & Lee, S. G. (2007). Adoption of information and communication technology: impact of technology types, organization resources and management style. Industrial Management & Data Systems, 107(9), 1257-1275.

Yin, R. K. (2003). Applications of case study research. Thousand Oaks. CA: Sage.

Full Text: PDF


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.